La Loggia Villa Gloria

Beautiful, typical Tuscan place, beautiful view, old style furniture. The staff at the reception and at breakfast are very nice. It was worse in the restaurant, the staff was unpleasant, unwilling, unwelcoming. We couldn't try the pool, as it had limited opening hours and when we returned from wandering around Tuscany in the early evening, it was always closed.

I regret to say that my recent encounter with La Loggia Villa Gloria was beyond disappointing. The level of service and professionalism exhibited by this establishment was shockingly inadequate, warranting a rating of 0/5. A week before my intended stay, I received an abrupt notification informing me that my reservation had been canceled. Despite providing three valid credit cards, all attempts to process payment were inexplicably denied. This left me perplexed and frustrated, as I had made the reservation well in advance and was looking forward to my visit. Attempting to address the issue, I made numerous calls to the hotel. Unfortunately, my attempts to reach a staff member were met with consistent failure. My numerous calls went unanswered, I must have called 10 times. I guess they didn't have the balls to talk to my face and solve the issue like a real business. The lack of responsiveness and unavailability of hotel staff is unacceptable and is a small part of a total lack of professionalism. The inability of La Loggia Villa Gloria to communicate effectively and resolve payment issues is deeply concerning, or more accuraely: absent. As a paying customer, having booked minths in advance, I expected a smooth and hassle-free experience, but instead, I was met with frustration and a complete disregard for customer service. Considering the unprofessionalism and lack of accountability displayed by La Loggia Villa Gloria, I strongly advise against choosing this hotel. There are numerous other establishments that uphold higher standards of service, respect, and customer care. It is evident that they fall far short of these basic expectations. My experience with them was marked by disappointment and frustration. The abrupt cancellation of my reservation and the hotel's inability to process payment or provide adequate customer service is indicative of a deeply flawed operation. I can only hope that the management takes this feedback seriously and makes the necessary improvements to avoid subjecting future guests to such a disappointing experience.

The worst hotel we were in and we travel the whole world in the last 10 years. Rooms are dirty, old, damaged with lots of mosquitos as they never hear how to stop them. Bathroom is broken and not repaired from the beginning, so 30 years ago. Breakfast is really bad, artifical juices, nothing homemade at all. Also there is Hot like in sauna. Swimming pool is old and lots of dead animals are around, bees, flies etc... People in the restaurant are totally unpolite and can only work at circus, menus are not in English, food is tasteless and overrated. The worst Experience so far! Really sorry for the houses and the area which is nice, so maybe I will buy it in the next years and do a proper luxury Resort, not this place for "animals".